Our Store Policy

Returns & Refunds

All sales are final. 

Once you have received your product(s) we can NOT accept returns. Before submitting orders on custom products, please double check your spelling for accuracy. We are not responsible for misspelling.

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J&V Galleria is NOT responsible for lost or stolen packages. If your package is lost or stolen, you will need to file a claim with USPS. J&V Galleria can NOT issue a refund for lost or stolen packages. Before submitting orders on custom products, please double check your spelling for accuracy. We are not responsible for misspellings.  

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​Shipping & Production

Please allow 7 to 10 business days for production and shipping. This time frame may be shortened depending on the contents of your order.

 

As a reminder, J&V Galleria is NOT responsible for lost or stolen packages. If your package is lost or stolen, you will need to file a claim with USPS. 

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If anything is unclear or you have more questions, please feel free to contact us and allow our team up to 48 hours to respond. Be sure to have your order number and question in the subject line. We will be more than happy to assist.​